We use Paystack as our payment processing provider. All providers are required to submit accurate identity information, provide valid business information where applicable, complete any required onboarding processes, maintain up-to-date profile information, and ensure that all service descriptions are truthful and accurate. Providing false or misleading information may result in immediate suspension of the provider’s account.

Customers may cancel an order or service request before work has commenced. Once a provider has started working on the project or has delivered any portion of the agreed service, cancellation eligibility may be limited and subject to the platform’s refund and dispute resolution policies. Any cancellation requests should be submitted through the platform for review and processing.

After a successful purchase, customers receive an electronic confirmation containing the details of their transaction. This confirmation is sent to the email address associated with their account and may also be accessible from their account dashboard, where applicable.

After your purchase is successfully completed, you will receive electronic confirmation and access to the purchased item or service through your account on the platform. For digital products, access is typically provided immediately through your account dashboard or via email. For services, the provider will contact you or begin work according to the agreed project terms and delivery schedule. If you experience any issues accessing your purchase, please contact customer support for assistance.